Privacy Policy

1. Cancellation & Refund Policy

At Meribooking, we strive to provide reliable and timely car rental services. This policy outlines the terms related to cancellations and refunds.

1. Cancellation Policy

• Bookings must be cancelled at least 4 hours prior to the scheduled reporting time.
• Cancellations made within 4 hours of reporting time or after vehicle dispatch will incur:
  • Minimum booking charges, OR
  • Actual running cost of the vehicle (whichever is higher)

2. No-Show Policy

• If the customer does not utilize the service without prior cancellation: Full minimum package charges will apply.

3. Refund Policy

• Eligible refunds (if any) will be processed within 7–10 business days.
• Refunds will be credited to the original payment method used.
• No refunds are applicable for:
  • Last-minute cancellations (within 4 hours)
  • No-shows
  • Services already rendered

4. Modification of Booking

• Changes to bookings are subject to availability.
• Additional charges may apply depending on changes.

2. Terms & Conditions

These Terms govern your use of Meribooking services.

1. Service Agreement

• Meribooking provides vehicle rental services on a principal-to-principal basis.
• No partnership, agency, or employment relationship is created.

2. Booking & Confirmation

• Bookings must be made with a minimum notice of 3 hours.
• Confirmation is subject to vehicle availability.

3. Pricing & Payments

• Prices include driver, fuel, and maintenance unless stated otherwise.
• Additional charges:
  • Toll, parking, interstate taxes (actuals)
  • GST (as applicable)
• Payments must be made as per agreed timelines.
• Delayed payments may attract 12% annual interest.

4. User Responsibilities

• Provide accurate booking details.
• Ensure timely communication for changes/cancellations.
• Follow all applicable laws during service usage.

5. Liability

• Meribooking is not liable for:
  • Loss of profits
  • Indirect or consequential damages
• Liability is limited to the service value.

6. Force Majeure

• Services may be affected due to events beyond control (natural disasters, strikes, etc.).
• No liability in such cases.

7. Termination

• Services may be terminated:
  • With prior notice
  • Immediately in case of breach

8. Governing Law

• Governed by the laws of India.
• Disputes subject to arbitration in Indore.

3. Dispatch & Service Policy

1. Vehicle Dispatch

• Vehicles are dispatched to ensure arrival at least 10 minutes before reporting time.
• Driver and vehicle details are shared at least 2 hours prior.

2. Vehicle Standards

• All vehicles:
  • Are in good mechanical condition
  • Carry valid documents (RC, Insurance, PUC)
  • Are regularly serviced

3. Chauffeur Standards

• Drivers:
  • Are verified
  • Have local route knowledge
  • Communicate in local language

4. Service Conditions

• Service timing and billing are calculated garage to garage.
• Customers must verify and sign duty slips after service.

4. Privacy Policy

Meribooking values your privacy and ensures protection of your personal data.

1. Information Collected

• Name, phone number, email
• Booking details
• Payment information

2. Usage of Information

• To process bookings
• To improve services
• For communication and support

3. Data Sharing

• Data is not sold to third parties.
• May be shared with:
  • Drivers/operators (for service fulfillment)
  • Legal authorities if required

4. Data Security

• We implement reasonable security practices to protect user data.

5. Cookies

• Website may use cookies to improve user experience.

6. User Rights

• Users can request data updates or deletion by contacting support.

5. Payment Policy

1. Accepted Payment Methods

• Online payments via payment gateway
• Bank transfer (NEFT/RTGS)
• UPI / Cards / Net Banking

2. Payment Terms

• Full or partial payment may be required at booking.
• Remaining balance (if applicable) must be cleared before or after service as agreed.

3. Failed Transactions

• In case of payment failure:
  • Booking will not be confirmed
  • Amount (if debited) will be auto-refunded by the payment provider

4. Invoice & Billing

• Invoices are generated post-service.
• Any discrepancies must be reported within 7–15 days.

6. Refund & Dispute Resolution Policy

1. Dispute Reporting

• Billing disputes must be raised within 7 days of invoice.
• After this period, invoices are deemed accepted.

2. Resolution Process

• Disputes will be resolved mutually.
• If unresolved, arbitration will be conducted as per Indian law.

7. Contact Information